What's in it for you?
The Award equips participants with the skills,knowledge and understanding needed by managers, advisors and consultants to continuously develop and improve the quality of support to Social Enterprises.

Who should attend?
The module is targeted at Social Enterprise sector staff, Social Enterprise Advisors and Consultants.
Social Enterprise Managers

• Social Enterprise Sector Specialists
• Independent Business Advisors
• Business Development Managers

Your personal professional development
This programme will allow you to identify the gaps in your own development, research and introduce the correct tools to assist you to provide a greater and in depth level of service to Social Enterprises. This programme is designed in a way that will give delegate the skills to investigate and compare business standards, enhance and expand your own professional development skills.

By the end of the course you will be able to:

• Plan and implement your own personal professional development.
• Investigate your own continuing professional development needs, taking into account changes in own work roles and operating environment.
• Develop your own professional networks.
• Review and improve business support services offered by yourself or employers.
• Review your own work practices in order to assess whether they meet the ethical and professional standards expected of business advisers.

Course Overview

• Professional codes of conduct and ethics for business advisers.
• Reliable sources of feedback from, for example, line managers, supervisors, peers, mentors, fellow learners and professional associations.
• The principles of continuing professional development.
• Personal learning styles and preferences, action-planning techniques.
• The ethics of using contacts and networks for the benefit of clients, and the limitations of networks in recruitment, procurement and contracting.
• Customer services standards and practices used by business support providers, including practices for contracts and agreements with clients, handling complaints and disputes, client confidentiality, and professional indemnity.

Learning Objectives
The award will give you relevant up to date knowledge and methodology to increase your skills to improve the level of support you provide to Social Enterprises.